Shipping Policy
At Berry Juicy Cosmetics, we strive to ensure that your order is processed and delivered to you in a timely manner. Please read our shipping policy carefully to understand how we handle shipping and delivery of your purchases:
Processing Time:
- Orders are typically processed within 1-3 business days after payment confirmation.
- During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods:
- We offer a variety of shipping options to accommodate your needs, including standard and expedited shipping.
- Shipping costs and delivery times vary depending on your location and selected shipping method.
Delivery Time:
- Delivery times vary based on your location, chosen shipping method, and any unforeseen circumstances such as weather delays or customs clearance.
- Estimated delivery times are provided during the checkout process for your convenience.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can track the status of your order by entering the provided tracking number on our website or the carrier's website.
Shipping Charges:
- Shipping charges are calculated based on the weight of your order, your chosen shipping method, and your delivery address.
- Shipping charges will be displayed during the checkout process before you confirm your order.
Customs and Duties:
- International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
- These additional charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
- We recommend contacting your local customs office for information on any potential fees before placing your order.
Lost or Damaged Shipments:
- In the rare event that your order is lost or damaged during transit, please contact us immediately.
- We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.
If you have any questions or concerns about our shipping policy, please contact us at berryjuicycosmetics@gmail.com for assistance.
Refund Policy
At Berry Juicy Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our refund policy below:
Returns and Exchanges:
- We accept returns or exchanges for unused and unopened products within seven days of delivery.
- To initiate a return or exchange, please contact our customer service team to obtain a return authorization.
- Returned items must be in their original packaging and condition, with all tags and labels intact.
Refunds:
- Once your return is received and inspected, we will process your refund to the original method of payment.
- Refunds are typically processed within seven business days, depending on your financial institution's processing times.
- Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately.
- We will provide a replacement or issue a refund for the damaged or defective item, including any associated shipping charges.
Non-Refundable Items:
- Certain items are non-refundable, including:
- Products that have been used, opened, or tampered with.
- Gift cards or promotional items.
- Final sale or clearance items.
Refund Exceptions:
- Refunds may be subject to approval and verification by our customer service team.
- We reserve the right to refuse refunds for items that do not meet our return criteria or for fraudulent returns.
Contact Us: If you have any questions or concerns about our refund policy, please contact us for assistance.
Policy Updates: We reserve the right to update or modify our shipping and refund policies at any time without prior notice. Please review our policies periodically for any changes or updates.
